Frequently Asked Questions

LLD understands the many questions families may have and we are happy to provide you with the answers you need. Please take a look at our most frequently asked questions below. If you still have a question, please email us at info@luckylildarlings.com

How do I become a member?

All families are required to register with LLD. Simply click on Register, fill out the form & submit. You will then be contacted by LLD once we review your application to set up a phone consultation to provide you with all further details & answer any questions.

Once you register, complete your phone consultation & pay the annual membership fee of $300 you can begin scheduling sitters immediately.

At this time families outside of New York City are not required to pay the $300 membership fee.

Do I have to be a member to try LLD?

We recommend all families that reside in New York City become member families to enjoy our community at member rates. It is important to LLD that we get to know our families well & by becoming a member you are joining our community.

We offer a trial with no obligation to the membership fee. The trial is valid for seven (7) consecutive days in New York City.

We do not yet offer memberships in Los Angeles, Chicago, or our Outer Cities.

*Note the family is still required to pay the sitter directly the hourly rate plus cab/gas/train fare home after 9pm in all cities.

Email info@luckylildarlings.com to learn more & start your trial today!

How do I book sitters?

To start you’ll need to first Register. This simply provides us with additional information on your family so that we can place you with the perfect sitter match. LLD will contact you shortly after to set up a phone consultation to provide you with all further details.

Once your registration & your phone consultation is complete booking a sitter is as easy as 1, 2, 3!

1. Email LLD at bookings@luckylildarlings.com with your request

2. LLD introduces the family to the sitter candidate with resume, bio & photo for review & approval

3. The family approves & receives an email confirmation with all details

Can I get to know a sitter before booking him/her?

Absolutely! Once we have your registration & speak to you on the phone we will reach out to our troupe of sitters to see who is available for your request.

Once we have a few candidates that match your criteria we will email you their resume, bio & headshot (if requested) to review.

After you review & select who you would like to proceed with we offer a number of ways to get to know him/her even better!  We are happy to arrange the following:

1. Phone or Skype/Facetime interview

2. In-person interview

3. Meet & greet between the sitter and the family (note meet & greets are paid hourly)

Is there an hour minimum for each appointment?

No. There is not a minimum appointment duration. However we ask that the family adhere to the number of hours that they request. If you need to adjust the number of hours please contact the sitter/LLD with an update. The sitter should only be paid for working hours.  Pay is rounded up to the half hour.

How do I pay my sitter if the babysitting appointment ends of the half hour?

You would pay the sitter half of the hourly amount specified in your appointment confirmation email.

Where is LLD available?

While we anticipate expanding into other cities soon, LLD is currently available in New York City (Manhattan, Brooklyn, Long Island, The Hamptons & Westchester), Los Angeles & Chicago. We also provide our services in select outer cities. For a full list of our locations click here.

For other areas of interest please contact us as we may have a sitter traveling to your area info@luckylildarlings.com

How do I pay for the services?

For sitting requests in New York City, Los Angeles & Chicago, member families are charged the hourly rate based on the number of children. The family pays the sitter directly in cash a portion of the rate and the remaining balance owed is charged to the families credit card on file.

All booking charges are already INCLUDED in the rates posted on our website.

For example: if you have one child in New York City our member rate is $21 per hour. You pay the sitter in cash $15 per hour at the end of the appointment and then LLD charges the remaining $6 per hour to your credit card on file.

Can I schedule a babysitting appointment directly with the sitter?

No. You must schedule directly with LLD. You may only confirm a scheduled location, date and/or time with a sitter.

What if my child is sick?

Our protocol with sick children is for the family to contact the City Coordinator & let her know the severity of the sickness. We don’t want to put our sitters in harms way, but understand the lil’ ones need us too. If your child’s sickness seems controlled, we request you provide detailed instruction for the sitter to follow while you are gone. We suggest you & the sitter stay in contact via text while you are gone for updates. We also will contact the sitter prior to make sure she/he is okay with a sick child.

Is it possible to work with the same sitters?

We do our best to keep a consistent structure for your family. Each of our member families has a rotation of sitters. As one sitter may not be available for every request we encourage families on average to meet approx 5 sitters that we go to any time you need a sitter. That way you get to know a handful of great role models for your lil’ ones.

Are all LLD sitters CPR trained?

Yes all LLD sitters have been trained in CPR through Fire Department of New York or through an outside certification course. LLD provides quarterly training to constantly educate our sitters on the latest childcare updates & methods.

Can LLD provide sitters for vacations, travel, overnights & weekend trips?

Yes. LLD can provide sitters for vacations, travel, overnights, & weekends. You can find overnight and weekend rates here. For vacation & travel rates please email info@luckylildarlings.com

How do I cancel or reschedule my sitter?

To cancel an appointment please reply all to your confirmation email as soon as you are aware

Please note that cancellations or rescheduling done with less than 24 hours notice are subject to a $50 fee, which will be charged to your credit card on file.

*Only exception to the cancellation charge is in the event of extreme weather where both the sitter and family decide to mutually cancel.

**Cancellations or delays involved with travel will be taken care of per situation by the President.

Am I expected to reimburse my sitter for transportation?

If your sitter stays later than 9:00 p.m., and uses a cab/car service for transportation, the family is expected to provide fare to the sitter to get home safely (maximum $20). If your sitter drives to the appointment, gas compensation and/or tolls are required to be covered (maximum $20).

For appointments that begin prior to 7:00 a.m. on the weekends (Saturday & Sunday) and national holidays the family is required to provide cab/car service fare to the sitter to get to the appointment safely (maximum $20).

Am I expected to reimburse my sitter for meals?

While it is not required for you to reimburse sitters for evening meals, it is always welcomed and appreciated. On vacation, travel & weekend appointments, families will cover the cost for all meals.

If I am looking for a sitter for a single appointment do I need to pay the membership fee?

No. LLD has non-member rates for families that want to try out LLD for a single appointment or are traveling from out of town. More information & rates can be found on our hotel tab.

Do you staff events?

We sure do! Our sitters & staff are ready & able to help with any event! We staff holiday dinners, family reunions, corporate outings, weddings, bridal & baby showers, birthday parties & more! For more info visit our events tab.

Can I interview the sitters myself before booking?

Yes! Finding a great sitter-to-family match is very important to LLD. You are welcome to conduct a no cost phone or in person interview (under 60 minutes) or a paid ‘meet and greet’ before any placement is made.

How does payment work?

An Annual Membership is offered in New York City. The membership fee of $300 is payable in check or via credit card and due after your free 1 week trial. There is currently no membership fee in Los Angeles, Chicago, or our outer cities.

For all family care services, LLD will automatically charge your credit card on file a small booking fee shortly following each appointment. Note this booking fee is INCLUDED in the rates posted on our website.

You will be sent an email confirmation outlining the amount owed directly to the sitter in cash or check upon completion of services.

*Note your credit card will not otherwise be charged without your expressed consent.

If I have a last minute/day-of-request what are the chances that you can fulfill it?

We get requests 2 hours before, 2 months before & sometimes 2 years before. If the request is in the evening or on the weekend the likelihood is very high. Daytime requests require a bit more advanced notice, but they can also be filled on the fly. For requests with less than 24 hours notice email us at info@luckylildarlings.com as soon as you can.

*Note we do not guarantee placement, but we do our very best to fulfill it for you!

 

 
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Privacy Policy

Lucky Lil’ Darlings, LLC’s Privacy Policy applies to all personal information collected by Lucky Lil’ Darlings (hereinafter LLD or we/our). This policy governs our collection, usage, and dissemination of your personal information by LLD. We reserve the right to update, change, or modify this policy.

We respect your privacy and work diligently to protect your privacy.

Collection

Lucky Lil’ Darlings only collects the minimum amount of personal information needed to provide our services to each client. Information may include names, addresses, phone numbers, email addresses, and billing information.

We do not use "cookies" on our website. Lucky Lil’ Darlings may collect basic information such as your IP address, your ISP, your browser version, the site you last visited before our website, and related traffic information, which is stored separately from your personal information. This information is not matched with your personal information and is used only for site monitoring and development purposes.

Storage

All personal information is stored in a secure, encrypted database on this website. Only employees of Lucky Lil’ Darlings and you may access your personal information. Babysitters may only access the limited personal information provided by Lucky Lil’ Darlings via the Lucky Lil’ Darlings website.

Usage

Your personal information will not be shared or sold to any other organizations, companies, or individuals not affiliated with Lucky Lil’ Darlings, except as the law may require. Minimal information will be provided to each babysitter to allow them to work for you; however, each babysitter has signed a confidentiality agreement forbidding them to disclose this information to anyone except Lucky Lil’ Darlings.

Questions

Should you have questions about Lucky Lil’ Darlings’ Privacy Policy, please contact us at info@luckylildarlings.com.

Terms of Use

These Terms of Use apply to www.luckylildarlings.com, owned by Lucky Lil’ Darlings, LLC, an Oregon Limited Liability Company. We reserve the right to modify or change these Terms of Use or our website at any time without prior notice. If changes are made, we will make an effort to inform you of any changes, and all changes will be updated on the website.

Content

All content (logos, text, audio, video, etc.) is copyrighted by Lucky Lil’ Darlings and may not be used without the express, written consent of Lucky Lil’ Darlings, except as allowed by fair use principals under United States copyright laws. Lucky Lil’ Darlings does not claim copyright protection for content that is part of the public domain, content licensed to Lucky Lil’ Darlings, or any other content not created by Lucky Lil’ Darlings or content otherwise not protectable by copyright.

Communicating with Us

By using email or other forms of electronic messaging you agree to continue communications via electronic means. Further, you assume the risk that electronic messaging may not be secure and can be misdirected. To that end, we will not send personal information to you via electronic messaging unless you request we send your personal information via electronic means. You may request communication be completed over the telephone or by mail.

Your Usage

We reserve the right to terminate your account or refuse service at our discretion. You must provide www.luckylildarlings.com with accurate information. You are responsible for maintaining your account and password, as well as preventing the unauthorized use of your account. Lucky Lil’ Darlings suggests not writing down your account information and not using a common password to further protect your account from unauthorized use.

You agree that the governing law for any disputes is the laws of the State of Oregon in the United States, excluding conflicts of law principles. You further agree that any disputes must be submitted to the jurisdiction of any competent court in a county Lucky Lil’ Darlings, LLC is registered in with the proper state authorities. These Terms of Use represent the entire and complete Terms of Use for www.luckylildarlings.com, other terms apply to the use of Lucky Lil’ Darlings services.

Should any portion or provision of the Terms of Use be found to be invalid, illegal, or unenforceable by a court with proper jurisdiction, then that provision is stricken from the Terms of Use and all other provisions remain valid and enforceable, and these Terms of Use remain in effect.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use our website. If you are a minor, you must have your parent or guardian read and agree to these terms of use prior to you using our website. By continuing to use www.luckylildarlings.com, you agree you have read these terms of use and agree to these terms of use. You also agree that your continued use of the website after any modifications to these Terms of Use is consent to the modified terms. If you do not agree to these Terms of Use, then do not use this website.

You hereby agree that Lucky Lil’ Darlings is not to be held responsible for any type of property damage (to your car or a third party's car, or any other property) or bodily injury or death (to either occupants of your car or another car) resulting from one of its sitters using your vehicle. It is against LLD policy for sitters to use their own vehicles, and if you choose to allow a sitter to drive your vehicle, or drive any vehicle while working for you, LLD cannot be held liable for any results of your choice to do so. LLD makes no representations about its sitters driving records or claims any responsibility for the quality of the driving services performed.

Liability

You agree to hold harmless Lucky Lil’ Darlings, for any damages caused by one of its sitters working as a Domestic Provider for the Family.  The Family hereby acknowledges that LLD served only as placement agent among Domestic Provider and the Family.

You hereby agree that Lucky Lil’ Darlings is not to be held responsible for any type of property damage (to your car or a third party's car, or any other property) or bodily injury or death (to either occupants of your car or another car) resulting from one of its sitters using your vehicle. It is against LLD policy for sitters to use their own vehicles, and if you choose to allow a sitter to drive your vehicle, or drive any vehicle while working for you, LLD cannot be held liable for any results of your choice to do so. LLD makes no representations about its sitters driving records or claims any responsibility for the quality of the driving services performed.

Please also note that cancellations or rescheduling done within a 24-hour period of the start time of services are subject to the following fee: $50 fee in NY, NJ, CT & CA; and $40 fee in TX, IL, PA, GA & MA. By agreeing to this waiver you grant us permission to charge your credit card.

BY SIGNING THIS AGREEMENT, FAMILY AFFIRMATIVELY CONSENTS TO AUTOMATIC CHARGES TO THE CREDIT OR DEBIT CARD ACCOUNT PROVIDED BELOW. DURING THE TERM OF THIS AGREEMENT, THE APPLICABLE FEES AGREED TO BETWEEN THE REFERRING PARTY AND THE FAMILY WILL BE CHARGED AUTOMATICALLY TO THIS ACCOUNT. THE SERVICES PROVIDED ARE CONTINUOUS AND WILL CONTINUE UNTIL FAMILY CANCELS OR THE AGREEMENT IS OTHERWISE TERMINATED. FAMILY CAN CANCEL AT ANY TIME BY CONTACTING LLD AT [info@luckylildarlings.com or 917.608.1231]. LLD DISCLAIMS ALL LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, AND EXPRESSLY DISCLAIMS ANY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN ANY EVENT, LLD’S LIABILITY TO FAMILY FOR ANY REASON AND UPON ANY CAUSE OF ACTION SHALL BE LIMITED TO THE NET AMOUNT ACTUALLY PAID TO LLD BY FAMILY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH SUCH CLAIM ACCRUED. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS.

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use our website. If you are a minor, you must have your parent or guardian read and agree to these terms of use prior to you using our website. By continuing to use www.luckylildarlings.com, you agree you have read these terms of use and agree to these terms of use. You also agree that your continued use of the website after any modifications to these Terms of Use is consent to the modified terms. If you do not agree to these Terms of Use, then do not use this website.

Contact

Should you have questions about Lucky Lil’ Darlings’ Terms of Use, please contact us at info@luckylildarlings.com.